CHINA BPO · DELIVERY TEAMS
Build and run high‑quality support, operations, and technical teams in China, without the cost and complexity of setting up your own local operation.
Inbound/outbound support, chat/email/phone, multilingual coverage where applicable.
L1/L2 support, issue triage, on‑call rotation aligned with your engineering teams.
Remote engineering pods, test automation, manual QA, regression testing.
Data labeling, data cleaning, reporting operations.
AP/AR, GL support, billing operations, order processing.
You define the outcomes; we build and manage the team to deliver them, using your tools and processes or our best‑practice templates.
China's BPO market has grown into a large, diversified ecosystem covering IT support, software development, data work, finance shared services, and customer operations. For global tech and professional services companies, China offers a deep talent pool, cost advantages, and time zone coverage for Asia‑Pacific clients.
However, building a small delivery team in China on your own can be slow and risky. You must navigate entity setup, labour law, social insurance, local HR practice, and management overhead – all before the first hire starts delivering.
Our BPO model lets you treat China as an extension of your delivery organisation: we handle hiring, HR, and operations on the ground, while you stay focused on product, clients, and KPIs.
Understand your roles, workloads, SLAs, and budgets; propose a team structure, location, and ramp‑up plan.
Source, screen, and hire talent in China; align training and workflows with your existing teams.
We manage HR, local operations, and performance tracking; you manage priorities, backlogs, and quality expectations.
Provide regular reports on volumes, KPIs, costs, and improvements; adjust staffing and workflows as your needs evolve.
As you grow, we can expand the team or help you transition to your own entity if and when that makes sense.
Built a China‑based customer support team to handle Asia‑Pacific tickets, improving response times and reducing cost per ticket.
Outsourced inside sales and customer service for China to a dedicated team, gaining market insight before committing to a local entity.
Used a China data processing and labeling team to expand coverage hours and lower per‑unit processing cost.
We make sure your BPO team is employed compliantly, with correct contracts and benefits.
We understand how global tech and services companies plan, report, and communicate.
Experience running agile, distributed teams and using modern tools for operations and performance tracking.
Combine BPO with EOR/PEO for key roles where you want closer integration.
Share your plans for support, delivery, or back‑office operations, and we'll outline what a China team‑as‑a‑service could look like – including timelines, costs, and risks.